FAQ

How do I place an order ?

You can save your favorite items in your Wishlist. 

Click on the STAR symbol found at the top right corner of the product to add it to your Wishlist. You can delete items whenever you want, using the Remove button. 

To purchase the items in your Wishlist, select the item(s) you wish to add to your cart, and follow the usual steps to complete your purchase.

Amendments cannot be made once your order is confirmed. 
This includes changing the delivery address or delivery method.

Should you have a critical issue with an order, please drop us a message here. We will try our best to rectify it before it leaves our warehouse. However, this cannot be guaranteed.

You should receive a confirmation email within half an hour of successfully placing your order. Should you not have received one, please check your junk or spam folder. If you still cannot find the confirmation email, drop us a message here and we will be happy to check the status of your order and provide you with your order confirmation.

If your order has not been placed, we recommend placing a new order as soon as possible to avoid the disappointment of your items going out-of-stock.

We currently only offer standard local delivery, with estimated delivery timeframe at least 5 working days from order confirmation. Our delivery partners strive to deliver within the stipulated timeframe.

You will receive email updates on the status of your order. These are the stages your order will go through:

1. Confirmation: your order has been placed successfully
2. Shipped: a tracking number will be given for tracking purposes via our partner's tracking platform
3. Delivered: your order has been delivered

If the status of your order has not changed within 3 working days, do not hesitate to contact us here.

Amendments to delivery information cannot be made once your order is confirmed. 

Should you require a critical change to be made to your order, please drop us a message here. We will try our best to rectify it before it leaves our warehouse. However, this cannot be guaranteed. Shipping delays may occur for delivery address amendments.

All items purchased from www.porscheshop.sg can be returned within 14 working days from the date of delivery. Items must be unworn, unwashed, and with all tags and labels attached in their original packaging, unless otherwise stated in the terms and conditions.

Purchase of sale items and gift cards (electronic or physical) are final and cannot be returned or exchanged.

How do I return/exchange my items ?

I received a defective item from my online purchase and/or retail store, how do I request for an exchange ?

Please leave us a message here with the details of your return request:

Order number:
1. Item name(s):
2. Quantity:
3. Reason(s) for return: *multiple selection of reasons is allowed
(1) Late arrival of parcel
(2) Looks different from image on the website
(3) Ordered more than one size
(4) Does not suit me in size 
(5) Does not suit me in colour
(6) Does not suit me in style
(7) Unsatisfied with quality

If you would like to make a return for multiple orders, please provide us with the required details for each order number.

Kindly give us 5 work days to look into your return request. We will reach out via email to arrange for our delivery partner to pick up the returns from your delivery address stated in your order confirmation. If there is a change of pick up address, please let us know. For defective items, we will request for clear pictures to be provided.

Pack the item(s) in the mailer box provided with your previous order and seal the box securely. If you did not retain the mailer box, kindly pack the items securely. We will not be responsible if any items are missing or damaged along their transporation.

You will be notified of the acceptance of the returned item(s) once we have received the item(s) and have checked that they meet all return requirements.

Once we have processed your return, you will receive a refund notification via email.

Refund is made to the same payment method when you made your order. However, the time taken for the refund to arrive in your bank or credit card account may vary and depends upon the speed of your bank's processing procedures. We recommend that you contact your bank or financial institution for more precise information.

We accept Visa and Mastercard.

Should you wish to make payment via other modes, kindly drop us a message here and we will be happy to assist.

Verify that your payment method details are correct. If you're paying by credit or debit card and you're asked to enter a one-time password, SMS code, or use another authentication method to authorise payment, make sure you've followed all of the the instructions given by the establishment which provided you with your bank card.

If the problem persists, we suggest you contact your card issuer and, in the meantime, use another means of payment. 

Find the item(s) you’d like to purchase and add them to your cart. Once you’re done browsing and ready to make your purchase, proceed to the checkout page to enjoy your discount.

Simply copy the code that is presented to you and paste it into the “Promo Code” field at the checkout. 

If you’re on a mobile device, the 'Promo Code' field is present on the checkout form.

Your discount will be applied and you can continue to enter payment and shipping details to pay for your items. 

There are several reasons why your promo code might not be working:

1. The code you are using might have expired.
2. You might be applying the code to certain items that do not accept promo codes, like sale items or gift cards.
3. You have already used this same code when shopping before at Porsche Shop.
4. You have not met the minimum spend when carting out.
5. The promo code is not correctly applied. Promo codes should be applied at the 'Promo Code' field at checkout

If you find your code is not working, kindly drop us a message here and we will be happy to assist.

Promo codes cannot be applied to an order that has already been made.

Refunds will not be provided if the code was not applied. You can always save it for your next purchase, as long as you fulfill the terms and conditions of the promo code. 

An e-gift card is available for purchase online. Pick a denomination for purchase and you are able to send it to your recipient of choice via email.

Gift cards are in Singapore Dollars and can only be used on www.porscheshop.sg.

Use the search bar at the top right corner to find the product(s) you want based on the item name, or SKU number found in the product description. 

If you are still unable to find what you are looking for, kindly drop us a message here and we will be happy to assist.

You may complete your purchase either as a guest or a registered customer.

By registering your account, you will be able to speed up the purchase process.

Your order information will always be available to you through the link your account if you are a registered client or through the link we send you in your confirmation email if you are a guest customer.

If you have forgotten your password, click on the link 'Forgot your password?' located on the login page, then follow the instructions to change your password.

If you are still unable to log in to your account, kindly drop us a message here and we will be happy to assist.

We'd like to inform you that closing an account means we'll lose all records of your purchases. If you've placed an order recently, we strongly suggest keeping your account open until the return time frame has expired, just in case you change your mind about your purchase.

Once you're absolutely sure about closing your account with us, drop us a request here and we'll see to that right away.

All items purchased from our retail formats can be returned within 14 working days from the date of delivery. Items must be unworn, unwashed, and with all tags and labels attached in their original packaging, unless otherwise stated in the terms and conditions.

Purchase of sale items and gift cards (electronic or physical) are final and cannot be returned or exchanged.

We currently do not have Store Credits set up. We are working on this to optimise the shopping experience. 

For returns of retail purchases, refer to the section on Returns and Exchanges above.

We curate the products in our retail formats, which means each retail format may carry different merchandise. If you are unable to find the item(s) at our retail formats, kindly head over to www.porscheshop.sg to view the extensive catalog.

If you are still unable to find the item(s), kindly drop us a message here and we will be happy to assist.